"GREECE GUIDE & NEWS SINGLE MEMBER P.C." office is open 24/7 . In order to be able to assist you at any time and confront any problems that might occur. Incidents that will not be brought to our knowledge during your stay, will not have the opportunity to be given the proper attention & action and definitely will be non refunded if reported after your departure. Rates are an indication and changeable according to the availability, you can link directly with hotel's website for the updates rates.
"All rates quoted in this Tariff are in EURO and are valid for the year 2024 for the periods as indicated
HOTEL Rates are PER ROOM
APARTMENT & VILLAS Rates are PER ROOM
"Hotel rates are strictly for Leisure Travelers and are NOT valid for Groups & Business Travelers.
Supplement for higher rates will apply during events, exhibitions, holidays, congresses etc.
Supplement of higher rates will apply for certain Nationalities etc."
All rates INCLUDE Federal and Municipal Taxes in Greece.
"Full Payment should be received by us prior to your arrival.
All Payments by either Bank Cheque or Bank Transfer should be FREE of all Banks' Expenses involved to us."
Deposit(s) required for all reservations in order to secure space in Hotels, Cruises, Guides, and other services required. Full payment of a deposit indicates acceptance by the purchaser of our terms and conditions.
Cancellation refunds or claims:
Any cancellation and/or change within 60 days prior departure is subject to the following cancellation fee per Room or self catering:
Cancellations received 21 days prior Arrival: EURO: 30%
Cancellations received 15 days prior Arrival: 50% of total paid
Cancellations received 7 days or less prior Arrival: up to 100% of total paid
No valid for net rates given on groups, reduced special promotion packages etc which are subject to cancellations as per each case and according to special conditions might be 100% non refundable upon confirmation of booking.
Should you run into a problem during your holiday, please inform our agent or us immediately, who will try to resolve the problem on the spot, since it is difficult to take effective action after your return. Any claims must be received prior the termination of the tour. No refund or adjustment will be made for any portion of the tour or services not used after the return to country of origin."
Insurance: Trip package cancellation insurance and baggage insurance are highly recommended. Please consult your travel agent for details.
Responsibility: GREECE GUIDE & NEWS SINGLE MEMBER P.C. hereafter called the tour operator and /or their representatives act only as agents for transportation companies and other companies.
The responsibility of the tour operators and / or their representatives is limited. The tour operators and / or their agents will not accept any responsibility in the event of damage, loss, accident, illness, delay or other irregularity due to defects in any vehicle used for transportation or the fault or default of any company or person employed in the organization of the transportation.
The tour operators and / or their representatives will not accept any responsibility for extra cost due to delay, changes or any other reason. The tour operators and/or their representatives are not responsible for any consular, political or military complications created voluntarily or involuntarily by the passengers or any other person. The operators cannot be held responsible for any fault or default or negligence by hotel owner or his employees. The tour operators reserve the right to decline, to accept or retain any person and to change or cancel the tours, if necessary, for any reason. The airline tickets shall, when issued, constitute to the sole contract between the passenger and the airline. The airline is not to be held responsible for any act, omission or event, when the passengers are not on board its aircraft. Any deposit will represent acceptance of all the above mentioned conditions.
The following Terms and conditions apply to all bookings made on this website. Please take a moment to read them before making a Booking.
In these Terms and conditions the following definitions apply:
GREECE GUIDE & NEWS SINGLE MEMBER P.C.
Agiou Konstantinou 2 Athens 10431 Greece
EUID: ELGEMI.173122901000
Telephone: +30.211.4237923
Web site: greeceguide.gr
“Company”, “we”, “us”, “our” means GREECE GUIDE & NEWS SINGLE MEMBER P.C.,a limited company trading under current Greek legislation and registered is this day incorporated under the Companies Act 2006 as a private company, that the company is limited by shares, and the situation of its registered office is in Greece Company Number ELGEMI.173122901000
“Customer” means the person who pays for the Booking.
“Passengers” means all passengers named and unnamed on the Booking.“Lead passenger” means the first passenger named on the Booking.
“You” and “your” means any customer, including all passengers (or any of them as applicable) named on a Booking.“The Transport Operator” means the professional transport
service provider that will perform the:
Transfers Routes / Accommodation in Greece / Programs tours /private tours and Island Hoping
“Booking” means the booking for transfer services made with us.“GREECE GUIDE service” means any service provided by us for the carriage of passengers by road and includes any other service provided by us relating to or incidental to that carriage.
“GREECE GUIDE Voucher”, “Booking Voucher”, “Voucher” means the written confirmation of the Booking we will send to you by email. “Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Terms” means these terms and conditions.
“Website”, “Websites” means greeceguide.gr and then joining his team www.travelpage.gr
The person making the Booking must be at least 18 years of age and has the responsibility to follow the online booking process, ensure all the details provided are correct and complete and make full payment.
Upon entering into a contract with GREECE GUIDE & NEWS SINGLE MEMBER P.C. the Company will undertake the necessary formalities to organize the requested services.
The contract becomes legally binding only when you have received your transfer voucher by email.
In the event of the Transport Operator being unable to provide the requested services, you will be informed and reimbursed the full amount by the same method as the payment was made, leaving us with no further liability to you.
You are required to acknowledge all notifications we make to you. However, in the event that you fail to acknowledge receipt of an email, the records that exist on our email server shall be considered as proof of reception. The act of us sending you the confirmation of charges and payments made by you shall not be considered as binding you to any contract.
Minors are strictly prohibited from seeking any service from us, and their parents, legal guardians or other persons responsible for them should contact us immediately should a minor make a Booking with the Company for the provision of a service in order to enable us to cancel the registration forthwith. Minors are not allowed to travel with us without an adult passenger in their company.
We accept all widely used payment methods including: bank transfer and PayPal. The use of PayPal is only possible for bookings exceeding a certain amount and the customer will be charged an admin fee.
Prices are charged in Euros and any currency conversion facility is provided as an approximation tool only.
The Transfer Voucher includes your requested destination / pickup and your accommodation address. Any changes to these or any other details must be sent in writing by email to rep@greeceguide.gr or requested through the “My Booking” section of the Website prior to the date of travel and will not take effect until checked with the general Operator and confirmed to you by email. You are liable for any increased service cost resulting from requested change. The first change will be made free of charge, additional changes may incur a 10€ administration fee. Gold Cancellation Protection may be added to the arrival leg of an existing booking up to 48h before the date of the first transfer service. No refund is due for changes within less than 48 hours. Once the contract becomes legally binding, the Customer is requested to notify our Customer Service Centre of any errors therein not less than 48 hours prior to the corresponding Transfer Service. Notification made within 48 hours of the corresponding Transfer Service affords us the right to terminate the Contract without penalty or charge.
Transfers and Routes,Accommodation and Tours Any cancellation of Contract must be made in writing by email addressed to our Customer Service Centre. You may cancel booked Transfer Services separately or cancel the whole Booking. If we receive your cancellation request more than 48 hours before the scheduled pickup time of the Transfer Service you wish to cancel, the amount paid for this transfer will be refunded in full. No monies will be refunded for cancellations received less than 48 hours from the scheduled time of the Transfer Service you wish to cancel. In these instances we will email you a cancellation note which may be used to claim the expense back against your tour operator, airline, or travel insurance provider.
Depending on the routes and the season, our free sale deadline varies from 0 to 48 hours, and more in exceptional cases, before a Transfer Service commences. If prompted by the Website, please CONTACT US 24/7 so that we can check whether we have a suitable vehicle available for your transfer request. Please note that our cancellation policies will apply regardless of booking date and time.
If the Transport Operator needs to make a significant change to the conditions of the Service, or needs to cancel the Service, we will inform you as soon as possible. We will use reasonable effort to honor your vehicle preference, however the vehicle may be substituted with a vehicle of greater capacity or multiple vehicles depending on availability. If we need to change your booking to a lower category or smaller vehicle for which a lower rate is available, we will refund you the difference in the rates. In rare instances we may need to cancel your Booking. In such circumstances you will be refunded in full but we shall have no further liability to you arising out of such cancellation. We will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed Booking subsequently cancelled by us.
Both local and national laws regarding the use of child seats for infants and children vary from
country to country. However, all transfer operators will comply with the latest legislation. If you are booking a private transfer, we do recommend the use of booster or child seats for those under the age of 12, or up to 135cm, for safety purposes. During the booking process in most destinations you are given the chance to reserve child or baby seats.
The lead passenger must check, under his/her solely responsibility, that such child restraint devices
are suitable for the vehicle and are properly used and installed in it. The company assumes no
liability resulting from any failure to use, install, or check the restraint device, or resulting from its
incorrect use.If you wish to bring your own child or booster seat, and are taking a private transfer, we must be advised of this information before you travel. This is to ensure that the vehicle provided by the Transport Operator can accommodate the seat. Group services are usually provided by minibus or coach, and in these vehicles it is not possible to use a child seat as the vehicles do not have compatible seating.
We will endeavor to ensure that child seats are provided by our Transport
Operators where they have been booked. There may be instances when such seats are unable to be provided. In such cases, you will be entitled to a full refund for seats booked and not supplied. If no child seat is available,children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle.
All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking.
Transfer Services for disabled passengers must be requested by contacting our Customer Service
Centre. We will try our best to meet your requirements, although we are not specialists in transfers
for disabled passengers. Disabled passengers using our services must be able to board the vehicle
independently or with the assistance of those in their party. We only take foldable wheelchairs.
We regret that we cannot currently guarantee the type of vehicle that will be used for your transfer.
During the booking process you are given the opportunity to pre-book extra stops if you need to collect and drop off keys or if your group will be split between more than one accommodation address. The extra stop address must be located in the same destination as your principal accommodation address. Extra stop duration is limited to 5 minutes.
we strongly recommend that you contract travel insurance which is adequate for your needs. Please read all the contract details and print the documentation so that you can take it with you when you travel. Comprehensive travel insurance will cover you for many eventualities that are beyond our control.
If we fail to comply with these Terms, we shall only be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence and only up to the value of the fare paid by you. We will not be held responsible for any loss or damage that is not foreseeable nor that is consequential. We are not liable for breaches that are not directly attributable to us, or those produced by accident, force majeure, or due to legal or administrative requirements.
We cannot be held liable for incidents that may occur during the provision of the service, more specifically illnesses, personal injuries or death, unless caused by our negligence. This means that, subject to these Terms, we may accept responsibility if, for example, you suffer death or personal injury or your Transfer Service is not provided as promised or proves deficient as a result of the failure of ourselves, our employees, or Transfer Operators to use reasonable skill and care in making, performing or providing, as applicable, your contracted transport service. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
In addition, we will only be responsible for what our employees and Transfer Operators do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for Transfer Operators).Nothing in these Terms and conditions excludes or limits: a. our liability to you for any death or personal injury resulting from our negligence b. any of your other statutory rights as a consumer that cannot be excluded or limited. We are absolved of all liability whatsoever where the customer makes a contract for another service directly with the Transport Operator.We cannot guarantee the accuracy or reliability of the content of this website. This includes such eventualities as viruses. However every endeavour will be made by us to rectify in the shortest possible period any errors to which our attention has been drawn. Should such errors result in Bookings being made against faulty pricing and promotional information, we reserve the right to terminate the contract without offering compensation to the customer.
We accept no liability and will not pay any compensation where the performance of our obligations or the Transport Operator’s obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.
All contact related to the amendment of booking information must be requested by email or through the “My booking” section of our Website. In the event of unavoidable alterations to the contract, we will inform you by emailing the address provided by you at the moment of booking, the act of sending this email being considered as proof of receipt by you. The same system applies to all other advisory emails which we may send to you. It is therefore essential that you check that the email address provided by you is correct and that you read any incoming emails up to the time of your Service. In case your arrival transportation is delayed or diverted to a different airport, station or port, the Transport Operator will reschedule the Transfer Service and you will be picked up at the new arrival time subject to availability. In the case that there is no availability, you will be refunded in full. We apply IATA's definition of flight delays for the purposes of these Terms. If for any other reason you fail to be at the pickup point within a reasonable time after the scheduled collection time specified on your Voucher, the Transport Operator or our Customer Service team will try to contact you on the mobile telephone number you have provided. If it is not possible to speak to you because you have not provided an operational mobile telephone number at the time of booking, you have no or poor connection, no signal, activated voicemail or the call is unanswered, the service will not be provided, the Transport Operator is immediately relieved of their obligations and a refund will not be due.
For shuttle transfers, each passenger has a luggage entitlement of 1x bag or suitcase per person, maximum combined size of 158cm (length + width + height) and hand luggage, such as handbags & small bags. All luggage must be securely labeled with the owner’s name and destination address. We cannot be held responsible for locating lost luggage that was not correctly labeled. Private transfer vehicles have luggage capacity of at least 1x bag or suitcase per passenger seat based on a maximum combined size of 158cm (length + width + height) per item. All luggage must be declared at the time of booking. Smaller items that fit in the passenger foot well, such as a camera case, handbag or small shoulder bag, do not need to be declared. The Passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage. Your acceptance of the proposed Contract and its Terms and conditions is considered as tacit agreement that under no circumstances will you include in your luggage, nor carry on your person, any object in contravention with the legislation of the country in which the transfers will be offered (firearms etc), nor those likely to be injurious to any third party, nor any items of excessive size, weight, fragility or perish ability. Unless you are travelling with a guide dog / assistance dog, animals are not allowed. Transport of luggage and other belongings is undertaken solely at your risk and under no circumstances can we be held responsible for any loss or damage. Such risk of loss or damage should be the object of private insurance taken out by you prior to departure.
By entering into this Contract you implicitly declare that: You are of legal age and in full use of your
mental faculties thus enabling you to comply with all your legal responsibilities concerning this
agreement. You are aware of the extent of the services which are the object of this contract, of the
aforementioned information concerning us, of the content of these Terms and conditions.
The credit or debit cards that you use belong to you and that there are sufficient funds to cover the cost of the service. You understand that you must notify us as soon as is reasonably possible of any alteration to the details that you have provided. The services to be supplied are in accordance with the details specified in the Transfer Voucher sent by email. It is your responsibility to provide at the time of reservation full and accurate addresses for the pickup and destination points. It is therefore your responsibility to print out and check the Transfer Voucher for accuracy. If the details of the Transfer Voucher are incorrect you must contact our Customer Service Centre immediately to rectify these. Particular care should be taken when completing the reservation to ensure that all compulsory fields as indicated by an asterisk (*) have been filled in accurately. We are not liable for any reservations made which are impossible to carry out and you will not be reimbursed for such reservations.
You are solely responsible for carrying all documentation necessary for frontier crossing. We hereby
refute all liability and refuse to incur any supplementary expenses caused by failure to carry these
documents or by failure to observe customs, police, tax authorities or administrative rules of those
countries where entry is required. The Transfer Voucher is not a valid documentation to obtain entry
visas. In the event of us having to pay a deposit or fine to the Authorities of other countries as a result of your failure to observe the laws, regulations, etc. or other travel requirements of those countries
which you intend to enter, leave or pass through, you will be held solely responsible for reimbursing
us, and we reserve the right to hold any of the monies already paid to us until you can provide proof
of reimbursement of such fines, charges etc.
We reserve the right and you hereby authorize us to charge your credit or debit card for any damage
incurred to the transfer vehicle (including without limitation specialist cleaning) or for any items that
are missing when you leave.
We reserve the option not to accept future Bookings in the event of serious or repeated incidents
involving any Customer.
In entering into this contract you tacitly accord to us and the Transport Operator the right to refuse to transport any passenger who, at the driver’s discretion, may be under the influence of alcohol or drugs and those whose behavior may be considered dangerous to the driver of the vehicle, to other passengers or to themselves. No alcoholic drinks may be carried in the Transport Operator’s vehicles for the purpose of on-board consumption. This prohibition extends to narcotics. Smoking is forbidden inside vehicles or the immediate vicinity .Eating inside the vehicle is not allowed.
If the service you received from the Transport Operator does not meet your expectations, this must be immediately reported to our Customer Service Centre and, if possible, at the moment the problem occurs. Complaints received after the transfer service has been completed and which were not brought to our attention at the time of the transfer may not be upheld as we were not given an opportunity to intervene or otherwise provide assistance. Our contact details are provided on your Transfer Voucher. Written complaints should be received no later than 28 days after your return date and sent by email to support@greeceguide.gr. In the event that you wish to report an issue about our online booking process or our Customer Service Centre, please address your complaint to support@greeceguide.gr
Our Websites are available in multiple languages, and efforts will be made to include other languages in the future. Our Customer Service help desk and email assistance in the English language are available at all times, but we will try to offer you assistance in the language you used to make your booking whenever possible. Whilst we pay great attention to the quality of the translation of our Websites and Terms, in the event of any discrepancy the Greek version shall prevail
Copyrights, trademarks and other intellectual property rights of the websites have been granted under license to the Company and are protected by national and international regulations governing intellectual property. Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without our express consent. Any unlawful use of our Website for any purpose whatsoever is strictly prohibited under all circumstances.
The total content of this Website is protected by both industrial and intellectual property rights and is exclusively owned by greeceguide.gr. It is expressly prohibited to use the Website and its content, as well as databases and the software required for its display or operation, for any commercial purposes, except for in the cases where written consent has been given by greeceguide.gr
The prohibited commercial uses include, but are not limited to: The resale or redistribution of the Website, its content and/or its services through any other website. In particular, "web scraping" techniques to access the Website content. The use of "deep linking" techniques that can confuse the user, for example "framing", and/or ones that assume a wrongful or illicit exploitation of the greeceguide.gr content.
These General Conditions shall be governed by current Greek law.The contract agreed between the Company and you shall be governed in accordance with Greece legislation.Settlement of any disputes that may arise between you and us will be subject to Greek jurisdiction in the courts of Athens. The invalidity or unenforceability of any provisions of this Terms shall not affect the validity or enforceability of any other provision of this Terms, which shall remain in full force and effect.